Frequently Asked Question


Find the answer to your questions about
the Amy’s Spotless Maids’ services or company policy.


We accept cash, credit card, Zelle, and Venmo.

For credit card payments, we process the payment on the morning of your clean through Stripe – a secure, 256-bit SSL-encrypted, PCI-compliant system used and trusted by companies worldwide.

For Zelle and Venmo, we require a $50 deposit when you book your service with us (for one-time cleaning only) and the rest of the payment should be paid when the cleaner arrives.

You can either log in to your client portal or call us so we can have it updated.

Please be advised that we DO NOT process any refunds. However, if we missed something, please let us know within 24 hours of your appointment and we’ll send a cleaner back or if it is an add-on that we forgot to do, we will credit that price difference to your next cleaning.

Tipping is not required but if you feel that your cleaner went above and beyond, providing gratuity will be highly appreciated.

Service and Bookings

It is really up to you if you want to be present during the cleaning. If you can’t be there, you can just leave us instructions on how our cleaners can get into your home.

If you need to cancel or reschedule your appointment, let us know at least 48 hours before your appointment so you will not be charged a $50 fee. Canceling within 48 hours will not be allowed since we have already pre-booked the cleaners and made sure that they are kept busy with x number of houses. We schedule these jobs in advance so canceling within 48 hours will mean the cleaner that was scheduled to clean your home will lose some wages.

Yes! For example, we offer a move-in/move-out cleaning package that includes deep cleaning of the kitchen, floors, and bathrooms. It also includes cleaning the inside of the fridge, oven, and kitchen cabinets. You may add anything that you need that is not included in the package such as wall cleaning, cleaning inside windows, etc.

If your cleaning appointment falls on a holiday, we will let you know and will provide you with options that will suit your schedule.

We are a pet-friendly cleaning company so we do not require pets to be locked up. If you think your pet is unfriendly to new faces or will be a nuisance while we clean, you will need to find other arrangements for them.

We clean as much as we can however, for our cleaners’ health and safety we do not clean the following:

  • Outside of windows or any outside walls, patio furniture, etc.
  • We do not lift, pull out, or move heavy furniture or appliances such as couches, fridges, ovens, bookshelves, washers, dryers, etc. We will try our best to reach underneath or around but we can’t guarantee that that area will be completely cleaned. Some clients move large furniture beforehand for us or, if they’re home, they will move the furniture or appliances as needed.
  • We do not clean pet excrement and/or pet cages, aquariums, etc.
  • We do not clean bodily fluids, mold, hazardous materials, dangerous chemicals, or deceased rodents/ vermin. This will require HAZMAT cleaning.
  • We do not clean ceilings or areas outside of a cleaner’s reasonable reach (ie. high walls, high shelves, light fixtures, or the tops of windows). If you provide a step ladder they will use that to reach areas just out of their reach, but we do NOT have our cleaners climb on full ladders to clean chandeliers, for example.
  • We do not wash or mop unfinished concrete.
  • We will throw your garbage in your trash bin and we will take any garbage or junk off the premises as long as it is not too much.
Question Answers

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Are you still having concerns about the cleaning service? Are there any questions we have left unanswered? We are only a Phone call away! Make a call right away.You can rely on us to get your space properly cleaned and according to your preferences whenever you call us. We create specialized plans to meet your unique needs.

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