We accept cash, credit card, Zelle, and Venmo.
For credit card payments, we process the payment on the morning of your clean through Stripe – a secure, 256-bit SSL-encrypted, PCI-compliant system used and trusted by companies worldwide.
For Zelle and Venmo, we require a $50 deposit when you book your service with us (for one-time cleaning only) and the rest of the payment should be paid when the cleaner arrives.
You can either log in to your client portal or call us so we can have it updated.
Tipping is not required but if you feel that your cleaner went above and beyond, providing gratuity will be highly appreciated.
It is really up to you if you want to be present during the cleaning. If you can’t be there, you can just leave us instructions on how our cleaners can get into your home.
If you need to cancel or reschedule your appointment, let us know at least 48 hours before your appointment so you will not be charged a $50 fee. Canceling within 48 hours will not be allowed since we have already pre-booked the cleaners and made sure that they are kept busy with x number of houses. We schedule these jobs in advance so canceling within 48 hours will mean the cleaner that was scheduled to clean your home will lose some wages.
Yes! For example, we offer a move-in/move-out cleaning package that includes deep cleaning of the kitchen, floors, and bathrooms. It also includes cleaning the inside of the fridge, oven, and kitchen cabinets. You may add anything that you need that is not included in the package such as wall cleaning, cleaning inside windows, etc.
If your cleaning appointment falls on a holiday, we will let you know and will provide you with options that will suit your schedule.
We are a pet-friendly cleaning company so we do not require pets to be locked up. If you think your pet is unfriendly to new faces or will be a nuisance while we clean, you will need to find other arrangements for them.
We clean as much as we can however, for our cleaners’ health and safety we do not clean the following: